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FAQs

FAQs

Instead of asking a member of our staff via the live chat, browse through a selection of our common questions & answers to see if you can find what you are looking for.

  • When will my watch arrive? 

If you are based within the UK then you should expect to see your fantastic new watch the next working day if ordered before 11:30am. For more info about UK and other destinations shipping, please find our Shipping Policy page HERE

  • Are the watches you sell 100% genuine? 

Yes! All of the watches sold on our website are obtained through official registered retailers or wholesalers. We want to be as certain as you which is why we take huge caution when selecting a supplier to purchase our watches from; we only buy directly from the brand or companies with years of experience and can prove their items are in-fact authentic. If this doesn't satisfy you then like many of our huge customer base have done, we recommend that you get your new watch checked out by the brand or a jewellers. 

  • Why are your watches so cheap?

There are numerous reasons behind this; authorised retailers offer higher prices than us because they tend to have more overhead costs/expenses (running a physical shop), they abide by the brands RRP and most importantly they provide an official world-wide warranty which is efficient because it allows customers to take a faulty watch to any local authorised retailer to get repaired. Customers do get a great deal buying from authorised retailers and so the best way we can compete with this is to offer the unbeatable discounts you see on our website paired with our highly reputable warranty and customer service!

  • What if my watch develops a fault?

On watches which state 'Manufacturers warranty' you can take directly to any authorised retailer.

On all other watches, we provide our own seller limited warranty. The customer must send directly back to WatchStatus. Please find all of the information about our 2 year warranty and 28 day guarantee HERE

  • Are your watches brand new and come in the official box?

Yes, all of our watches come exactly how you'd expect them to from a high street retailer, brand new with plastic seals present where applicable. All watches come inside the official packaging/boxes with all applicable extras. See exactly what comes with each watch within 'The Brand' tab on each product page. 

  • Do you hold all stock?

Yes, in order to provide rapid delivery times and ensure we have full control over stock levels we hold every watch in stock at our UK address. Please feel free to request more images of a particular model!

  • Can you ship internationally? 

We can ship to the majority of countries around the world! International orders are sent via premium couriers through a speedy, fully tracked and insured service. Prices are calculated at checkout. 

  • My order hasn't arrived, what do I do?

We do not dispatch orders on public holidays or weekends. If your order hasn't arrived in the stated times on our Shipping Policy page then please contact a member of our friendly staff through the available options on our Contact Us page, we will be quick to take action and assist. Please note all of our orders are dispatched through fully insured shipping methods. 

Cant find the answer you are looking for? Head over to our Contact Us page and select one of the methods to get in touch, one of the team will be glad to assist! Thank you.